Legal & customer information
Policies, customer assistance and service documents.
Access Tekace Communications customer forms, complaint and hardship information, service policies and general terms. The documents below are hosted in Tekace's public Google Drive document library.
Customer assistance & compliance
AR
Appointment of an Authorised RepresentativeForm for appointing someone to deal with Tekace on an account holder's behalf.
CH
Complaint Handling ProcessInformation about how customer complaints are received, managed and escalated.
FH
Financial Hardship PolicyInformation for customers experiencing difficulty meeting payment obligations.
TCP
TCP Code Compliance PlanTekace's Telecommunications Consumer Protections Code compliance information.
INFO
What You Need to Know - Information About Our ServicesCustomer information covering services, billing, support and complaints.
PAY
Overdue Payment PolicyInformation about overdue accounts and payment notices.
AUP
Acceptable Use PolicyTerms governing acceptable use of applicable Tekace services.
Terms & policies
PRV
Privacy PolicyInformation about how Tekace handles personal information.
T&C
Terms & Conditions - GeneralGeneral terms and conditions published by Tekace Communications.
TOS
Terms of ServiceTerms applying to Tekace services.
S&D
Shipping & Delivery PolicyPublished shipping and delivery information.
R&R
Returns & Refund PolicyPublished information about returns and refunds.
Need help finding the right document?
Call Tekace on 03 5021 8600 (primary),
1800 835 223,
or email support@tekace.com.au.
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